MacBook Pro Kernel panic sur MacBook Pro 13" 2018 Mojave

Bufotenine

Bufotenine

Membre enregistré
12 Octobre 2018
3
0
29
Bonjour,

Je me permets de rédiger ce post pour vous faire part de mon problème.
J'ai fais l'acquisition à la fin du mois d'août de cette année un MacBook Pro 13" 2018. Il fonctionnait parfaitement jusqu'au jour (environ 2 semaines après l'achat) où lorsque je regardais une vidéo sur YouTube, la vidéo s'est arrêtée et la Touch Bar ne répondait plus.

En faisait quelques recherches sur Internet, je me suis rendu compte qu'il pouvait s'agir d'un "Kernel Panic". Depuis, le problème se répète assez fréquemment (environ une fois par semaine).
J'ai fais les mises à jour nécessaires et je suis passé sur Mojave en espérant que le problème se résolve mais je viens d'avoir à nouveau ce problème il y a quelques minutes.

Je vous joins une partie du message (le début car le message complet est trop long pour être affiché) d'erreur obtenu après redémarrage du Mac. Il est à noté que le message ci-après date de l'époque où j'étais sur High Sierra. Si vous voulez voir le message complet, je peux vous passer le fichier texte.

Bloc de code: 
{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version":"Bridge OS 2.4.1 (15P6805)","timestamp":"2018-09-30 18:17:59.52 +0000","incident_id":"A1474C34-48EB-419D-A435-423D19DD0BE4"}
{
  "build" : "Bridge OS 2.4.1 (15P6805)",
  "product" : "iBridge2,4",
  "kernel" : "Darwin Kernel Version 17.7.0: Fri Jul  6 19:25:51 PDT 2018; root:xnu-4570.71.3~1\/RELEASE_ARM64_T8010",
  "incident" : "A1474C34-48EB-419D-A435-423D19DD0BE4",
  "crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
  "date" : "2018-09-30 18:17:59.46 +0000",
  "panicString" : "panic(cpu 1 caller 0xfffffff014973984): macOS watchdog detected\nDebugger message: panic\nMemory ID: 0xff\nOS version: 15P6805\nKernel version: Darwin Kernel Version 17.7.0: Fri Jul  6 19:25:51 PDT 2018; root:xnu-4570.71.3~1\/RELEASE_ARM64_T8010\nKernelCache UUID: E0E6F8B6C72FE2CD30EF30DD2C2F37FE\niBoot version: iBoot-4076.75.2\nsecure boot?: YES\nx86 EFI Boot State: 0xd\nx86 System State: 0x0\nx86 Power State: 0x0\nPaniclog version: 9\nKernel slide:     0x000000000e200000\nKernel text base:

Pouvez-vous me dire, par rapport au message et si c'est possible bien entendu, s'il s'agit ici d'un problème matériel ou logiciel.

En vous remerciant par avance.
 
Bonjour,

Très bien, je vais faire cela.

Bloc de code: 
{"caused_by":"macos","macos_system_state":"runnng","bug_type":"210","os_version":"Bridge OS 2.4.1 (15P6805)","timestamp":"2018-09-30 18:17:59.52 +0000","incident_id":"A1474C34-48EB-419D-A435-423D19DD0BE4"}
{
  "build" : "Bridge OS 2.4.1 (15P6805)",
  "product" : "iBridge2,4",
  "kernel" : "Darwin Kernel Version 17.7.0: Fri Jul  6 19:25:51 PDT 2018; root:xnu-4570.71.3~1\/RELEASE_ARM64_T8010",
  "incident" : "A1474C34-48EB-419D-A435-423D19DD0BE4",
  "crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
  "date" : "2018-09-30 18:17:59.46 +0000",
  "panicString" : "panic(cpu 1 caller 0xfffffff014973984): macOS watchdog detected\nDebugger message: panic\nMemory ID: 0xff\nOS version: 15P6805\nKernel version: Darwin Kernel Version 17.7.0: Fri Jul  6 19:25:51 PDT 2018; root:xnu-4570.71.3~1\/RELEASE_ARM64_T8010\nKernelCache UUID: E0E6F8B6C72FE2CD30EF30DD2C2F37FE\niBoot version: iBoot-4076.75.2\nsecure boot?: YES\nx86 EFI Boot State: 0xd\nx86 System State: 0x0\nx86 Power State: 0x0\nPaniclog version: 9\nKernel slide:     0x000000000e200000\nKernel text base: 0xfffffff015204000\nEpoch Time:        sec       usec\n  Boot    : 0x5ba7fc7f 0x0000d853\n  Sleep   : 0x5bb1121b 0x000d59fc\n  Wake    : 0x5bb11241 0x0003d652\n  Calendar: 0x5bb1133c 0x00050870\n\nPanicked task 0xffffffe0006d9720: 3343 pages, 205 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe000a3f980, backtrace: 0xffffffe01781b530, tid: 365\n\t\t  lr: 0xfffffff0153f88f0  fp: 0xffffffe01781b670\n\t\t  lr: 0xfffffff0152e15f4  fp: 0xffffffe01781b680\n\t\t  lr: 0xfffffff015313a44  fp: 0xffffffe01781b9f0\n\t\t  lr: 0xfffffff015313dd4  fp: 0xffffffe01781ba50\n\t\t  lr: 0xfffffff015315914  fp: 0xffffffe01781ba70\n\t\t  lr: 0xfffffff014973984  fp: 0xffffffe01781bae0\n\t\t  lr: 0xfffffff014975bc8  fp: 0xffffffe01781bb80\n\t\t  lr: 0xfffffff01497313c  fp: 0xffffffe01781bc00\n\t\t  lr: 0xfffffff014932aa4  fp: 0xffffffe01781bc30\n\t\t  lr: 0xfffffff015770784  fp: 0xffffffe01781bc60\n\t\t  lr: 0xfffffff0157700bc  fp: 0xffffffe01781bc90\n\t\t  lr: 0xfffffff0152ec500  fp: 0x0000000000000000\n\n",
  "panicFlags" : "0x102",
  "otherString" : "\n** Stackshot Succeeded ** Bytes Traced 96848 **\n",
  "macOSPanicFlags" : "0x0",
  "macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",
  "memoryStatus" : {"compressorSize":0,"compressions":0,"decompressions":0,"busyBufferCount":0,"pageSize":16384,"memoryPressure":false,"memoryPages":{"active":9140,"throttled":0,"fileBacked":8649,"wired":5465,"purgeable":22,"inactive":1789,"free":11347,"speculative":2570}},
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  },
  "binaryImages" : [["e0e6f8b6-c72f-e2cd-30ef-30dd2c2f37fe",18446743936270598144,"U"],["00000000-0000-0000-0000-000000000000",0,"A"],["7f5e330b-f8bd-3c53-b45c-7726c2bb0d74",6442450944,"S"]],
  "notes" : ["Source: \/dev\/rdisk1","30 unindexed user-stack frames from 18 pids: 26,27,28,29,30,36,37,38,40,41,43,45,46,49,50,51,62,63"]
}
Model: MacBookPro15,2, BootROM 15.16.6805.0.0,0, 4 processors, Intel Core i5, 2,3 GHz, 8 GB, SMC
Graphics: kHW_IntelIrisGraphics655Item, Intel Iris Plus Graphics 655, Built-In
Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, -
Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Jun 24 2018 21:15:25 version 9.130.28.44.32.1.55 FWID 01-d4b01473
Bluetooth: Version 6.0.7f11, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: iBridge Bus
USB Device: iBridge DFR brightness
USB Device: iBridge Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: iBridge ALS
USB Device: iBridge FaceTime HD Camera (Built-in)
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2

Voici le message dans son intégralité.
 
Dernière édition par un modérateur:
Salut,

Essais les solutions suivantes :

- Réinitialiser le SMC
  1. "Sélectionnez le menu Pomme > Éteindre.
  2. Une fois votre Mac éteint, appuyez en même temps sur Maj + Contrôle + Option dans la partie gauche du clavier intégré et sur le bouton d’alimentation. Maintenez ces touches et le bouton d’alimentation enfoncés pendant 10 secondes. Si vous disposez d’un MacBook Pro équipé de Touch ID, le bouton Touch ID est également le bouton d’alimentation.
  3. Relâchez toutes les touches.
  4. Appuyez à nouveau sur le bouton d’alimentation pour allumer votre Mac."
- Réinitialiser NSRAM

"
Éteignez votre Mac, puis allumez-le et appuyez immédiatement et en même temps sur ces quatre touches : Option, Commande, P et R. Maintenez-les enfoncées pendant environ 20 secondes. Au cours de ce délai, votre Mac peut donner l’impression de redémarrer.

  • Sur les Mac qui émettent un son au démarrage, vous pouvez relâcher les touches après la seconde tonalité."
- Effacer le disque et faire une nouvelle installation et regarde si le problème persiste. Si oui, alors direction Apple Store.
 

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